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Refund and Shipping Policy

Plucky Online Refund Policy 

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Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

A credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at lindsay@pluckyonline.com.

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Plucky Online Shipping Policy

 

Shipping
Your order should ship out within 3 to 7 business days from the date of purchase. If any items are out of stock, we will contact you with an estimated ship date. Handcrafted Charm necklaces and keychains can take up to 14 days to ship. When ordered with other products, we will ship the complete order at once.

We try to offer the quickest most economical shipping. Most packages will arrive USPS First Class or Priority. 

Once an order has shipped you will receive notification and can track your order.

International Customers
As required by law, we complete all Customs forms according to the regulations provided by the United States Postal Service. Depending on your country's Customs policy, you may or may not owe duty and/or taxes on your purchase. If you would like to know in advance the amount of duty or tax you may owe on your package, we suggest you contact your country's Customs Department. It is your responsibility to pay the duties and/or taxes assessed on your purchase; we are not responsible for, nor will we reimburse you for any of these charges.